AI-Driven Live Chat Support
Customers expect instant, accurate answers—and our AI-Driven Live Chat Support delivers exactly that. By combining real-time automation with skilled human agents, we ensure conversations flow smoothly, issues are resolved quickly, and every interaction strengthens customer trust. Whether it is product guidance, account assistance, or order-related support, we create meaningful interactions that boost satisfaction and drive conversions.
What We Offer
Smart chat support combining AI speed with human care.
Intelligent Customer Assistance
AI-powered chat instantly identifies intent, provides accurate suggestions, and offers real-time support. Complex cases are seamlessly routed to human agents, ensuring precision and empathy where it matters most.
Conversion-Focused Engagement
AI detects buying signals and customer hesitation, enabling timely interventions that reduce cart abandonment, capture leads, and improve sales outcomes.
Smart Prioritization & Routing
Conversations are prioritized and routed based on urgency, sentiment, and customer profile, ensuring the right issues are addressed first.
Our Approach
Smart, proactive, and empathetic live chat support.
Seamless 24/7 Coverage
AI-driven chatbots provide round-the-clock coverage, with human support layered in for complex queries, ensuring no customer is ever left waiting.
Emotion-Aware Conversations
AI sentiment analysis monitors customer tone and mood in real time, empowering agents to respond with the right balance of empathy and professionalism.
Proactive Chat Triggers
Behavior-based triggers engage customers at the right moment—offering help, product recommendations, or reminders before a customer even asks.
Integration with Your Ecosystem
Our live chat seamlessly integrates with leading platforms (Zendesk, Intercom, Freshchat, Tidio, and more), giving full visibility into every customer touchpoint.
Continuous Learning & Quality Assurance
AI learns from every interaction, enhancing responses over time while supervisors receive actionable insights to maintain consistency and service excellence.
Performance Metrics That Stand Out
How Does it Work?
1. How does AI improve live chat response times?
AI-powered chatbots instantly respond to common queries, while human agents step in for complex cases, ensuring no delays in customer engagement.
2. Can AI detect customer emotions in live chat?
Yes. AI sentiment analysis monitors tone and intent in real time, allowing agents to respond with the right level of empathy and professionalism.
3. Will customers know they are speaking with an AI chatbot?
AI handles routine queries seamlessly, but complex cases are routed to human agents, ensuring the experience feels natural and authentic.
4. Can live chat be used to improve sales and conversions?
Yes. AI detects buying signals and customer hesitation, enabling proactive interventions that reduce cart abandonment and boost conversions.
5. What systems does Dawtt’s live chat integrate with?
Our live chat integrates with platforms such as Zendesk, Intercom, Freshchat, and Tidio, and more ensuring smooth visibility across all customer touchpoints.
Smart automation, human empathy, and real-time insights—our AI-driven live chat turns every customer interaction into a lasting relationship
Turn every chat into trust and growth.
